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Privacy Policy
Latest update: 09/05/2025
Introduction
Semmozhi Solutions provides online courses and related educational services at site address called https://semmozhisolutions.com. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your rights. We follow common edtech privacy practices and strive to be transparent about data usage.
Information we collect
We collect the following categories of information:
a. Information you provide directly
Name, email address, phone number, billing details (if any), course choices, messages and any files you upload when you register, enroll, or contact support.
WhatsApp number for post-enrollment contact (if provided).
b. Payment & billing information
Payment details necessary to process transactions (payment token/transaction ID, billing name, billing address). We do not store full card details on our servers if processed through third-party payment processors.
c. Usage & device information
Activity on the Site (courses viewed, pages visited), IP address, device and browser information, cookies, and analytics data to help improve the service.
d. Third-party data
Information we obtain from third parties you authorize (e.g., Google sign-in, payment gateway confirmations, analytics providers).
How we use your information
We use personal data for the following legitimate purposes:
To provide, operate, and maintain the Site and learning services (enroll learners, schedule batches, deliver content).
To contact learners via WhatsApp, email, or phone for course confirmation, scheduling, and support—this is core to the service and enrollment flow you described.
To process payments and refunds and to provide invoices.
To improve our services through analytics and to personalize content.
For legal, security, and administrative purposes (fraud prevention, compliance).
To send transactional communications (enrollment confirmations) and, with consent, marketing messages.
Legal basis for processing (where applicable)
Where required by local law, our processing is based on: your consent (e.g., marketing communications), performance of a contract (enrolling and delivering courses), and our legitimate interests (service improvement and fraud prevention).
Cookies & tracking
We use cookies and similar technologies to operate the Site and analyze usage. You may control cookies via your browser settings; however, disabling cookies may limit some features. We also use third-party analytics providers. See our Cookie Notice (if separate).
Sharing & disclosures
We may share your information with:
Service providers (payment processors, hosting, email/notification providers, analytics).
Business partners only to the extent necessary to provide a requested service.
Legal authorities when required by law or to protect rights.
We do not sell personal data. For third-party processors, we require appropriate contractual safeguards.
Payments, refunds & WhatsApp contact
Payment processing is handled via third-party gateways. We collect only the information required to complete the transaction and store transaction records for invoicing.
After form submission, our team will contact you on WhatsApp as part of the enrollment process (confirmation, payment guidance, batch allocation). You can opt out of marketing WhatsApp messages but transactional messages about enrollment and class access are necessary to deliver the service.
Data retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention: account data while account active, financial records for statutory accounting periods.
Your rights
Depending on your jurisdiction you may have rights to: access, correct, delete, or port your personal data; restrict or object to processing; and withdraw consent. To exercise rights, contact us at contact@semmozhisolutions.com. We will verify your identity and respond within applicable legal timelines.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. No system is entirely secure; we cannot guarantee absolute security. We will notify affected users and authorities as required by law in case of a data breach.
Children
Our services are for learners aged 16+. If you are under local-age threshold, you may use our Site only with parental consent. We do not knowingly collect information from children under the applicable age without parental consent.
Data transfers
Data may be processed in India where our service providers operate. We apply appropriate safeguards for those transfers.
Changes to this policy
We may update this policy periodically. We will post a notice on the Site with the updated effective date.
Contact
Questions or requests:
Email: contact@semmozhisolutions.com
